1. Are all products handmade?
Yes, every product is handcrafted with care and attention to detail. Slight variations make each piece unique.
2. Do you accept custom orders?
Yes, we specialize in customized and personalized décor. You can share your requirements at checkout or contact us directly.
3. How long does it take to receive my order?
- Ready-to-ship items: 5–7 working days processing time.
- Customized items: 10–15 working days production time.
Delivery time depends on your location.
4. Can I modify my customization details after placing the order?
We request you to review all details carefully before placing the order. Once production starts, modifications may not be possible.
5. Do you accept returns?
Returns are not accepted as all items are handmade and made-to-order. Exchanges are only accepted for damaged items with proper unboxing proof within 48 hours.
6. What happens if my parcel is returned?
If a parcel is returned due to customer unavailability or incorrect details, return and re-shipping charges must be paid before re-dispatch.
7. Do you offer bulk or wedding orders?
Yes, we accept bulk orders for weddings, festive gifting, and special occasions. Please contact us for details.
8. Do you offer gift packaging?
Yes, gift packaging is available on request.